terms & conditions

Rates and Charges

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our Manor.

All prices are quoted in Australian dollars (unless otherwise specified) per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

Blackout/special event periods may apply.

The “from” rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Deposit Requirements

50% of total booking by credit card security is required to secure reservation.

In the case of cash, credit card, cheque or direct bank transfer, 50% of total booking is required at the time of booking and the balance must be received by Kerami Manor upon Check Out for Credit Cards and 24 hours prior to Checking in for other forms of payment.

Cancellation Policy

•    More than 14 days prior to booking
Your deposit will be returned if cancellation occurs more than 14 days prior to due arrival date.  A $50 cancellation fee will apply.  If an alternative date within 3 months can be arranged, the cancellation fee will be waived.

•    Within 14 days
Cancellation within 14 days of due arrival date will incur the full cost of the Deposit. A $50 change fee will apply, if an alternative date within 1 months can be arranged, the cancellation fee will be waived.

•    No-Show
No-show will trigger liability for the full amount of your reservation.

Kerami Manor has no facilities for children or pets
and has a no-smoking policy in the suites.

Check-in

Standard check-in time is 2.00 pm

You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.
You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

Check-out

Check-out time is 11.00 am on the date shown for your departure unless we agree to another time.

Departure after that time may incur additional room charge.

You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure you agree to pay the total amount due on the receipt of our invoice.
You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.

Facilities and Services

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service.  If any feature or facility is essential to you in choosing Kerami Manor, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay.

To the extent permitted by law, Kerami Manor is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

Third Party Products and Services

Kerami Manor sometimes includes third party products or services in special packages and Kerami Manor is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.
All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.
Kerami Manor does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.

Releases and Indemnity

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless Kerami Manor and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Kerami Manor for any reason whatsoever.

You agree to indemnify Kerami Manor and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Kerami Manor or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at  Kerami Manor except to the except caused or contributed to by Kerami Manor or its current or former officer’s, employee’s or agent’s negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.
We grant you a license to stay in our hotel and we reserve the right to terminate the license at any time.